Leaders are running incomplete math on AI automation. Efficiency gains are real—but the erosion of customer trust may cost far more than the savings.
You’ve been there. Trapped in an automated phone loop, pressing zero, saying “representative” with increasing desperation, still ending up back at the main menu. This madness isn’t new.
What is new is the scale. AI gives companies the tools to automa… [7411 chars]
Source: Forbes | Published: 2026-05-31T20:40:41Z
Credit: Forbes
