Remote technology has made shut-offs easier, at a time when customers are struggling with debt.
Casie Lowen knew she was past due on her power bill. Costs stacked up after she had a baby in 2020, followed by health problems and a breakup. She had trouble finding consistent work.
Then Xcel Energy shut off electricity to her St. Paul apartment in… [6380 chars]
Source: Star Tribune | Published: 2025-09-18T11:00:01Z
Credit: Star Tribune
