Okta’s COO named his agents and put them in business reviews. Lattice’s CEO says that’s exactly the wrong move — and new research backs her up.
Eric Kelleher, President and COO of Okta, has named the agents on his team Leo, Sloan, Hank, and Walker (among others). They show up in business reviews alongside his human staff. The turning point, he said, came during a standup when he asked staff … [5605 chars]
Source: Fortune | Published: 2026-06-02T17:44:35Z
Credit: Fortune
