General Motors CEO Mary Barra replies to positive and negative letters from customers. Experts say similar practices can build relationships and encourage engagement at work.
General Motors CEO Mary Barra receives plenty of notes about her company from customers — and she responds “to every single letter that I get,” whether positive or negative, she said at the New York Times DealBook Summit on Dec. 3.
Barra’s habit can … [2310 chars]
Source: CNBC | Published: 2026-01-23T15:53:03Z
Credit: CNBC
