We asked more than 1,000 U.S. consumers if they’d stopped doing business with a company that lacked self-service options. Thirty-four percent said yes.
If your customers reach out to you for customer support or for problems to be resolved, this is must-have information. In my annual customer experience research, we asked more than 1,000 U.S. consumers if they had ever stopped doing business with a c… [4568 chars]
Source: Forbes | Published: 2025-09-21T00:00:00Z
Credit: Forbes
