The companies who know how to use AI effectively aren’t laying off entire teams. They’re rethinking how work gets done.
When I was an engineer at Stripe circa 2017, I pitched a machine learning system that would cut our support headcount in half. I thought I was solving the biggest cost to the company: people. After all, isn’t that the point of automation?
The head of… [5596 chars]
Source: Fast Company | Published: 2025-09-18T06:00:00Z
Credit: Fast Company
